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If you have received a damaged product or if it is not as described, you can return the item immediately during delivery by handing it over to the delivery executive and the refund will be processed accordingly. You can also raise a one-time return request for all the items at once under one order id that you would like to return, within 7 days of delivery of the order, for any issues, except for the issues specifically stated below. Further return requests will not be entertained.
Missing items, damaged products, or wrong product will not be accepted if it is an Open Box Delivery order.
Please note that “damaged products” are defined as products which in itself or its packaging is compromised or altered on a plain human sight, without having to open the packaging of the product, and is thus not in the state it is sold in the market.
We will pick up the items before initiating a refund.
Successful pick-up of the product is subject to the following conditions being met:
Correct and complete product free of any damages (including Freebies).
For items being returned on account of being different from what was ordered, please ensure the items are not opened.
Know more about the Return Policy here
If your return is approved, we will initiate a refund to your original method of payment within 7-10 days .Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.
