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Return and Refund
Policy
Last updated: July 29,
2024
Thank you for shopping
at Kite Star Grocery website and kitestargrocery app.
If, for any reason,
You are not completely satisfied with a purchase We invite You to review our
policy on refunds and returns.
The following terms
are applicable for any products that You purchased with Us.
Interpretation and
Definitions
Interpretation
The words of which the
initial letter is capitalized have meanings defined under the following
conditions. The following definitions shall have the same meaning regardless of
whether they appear in singular or in plural.
Definitions
For the purposes of
this Return and Refund Policy:
Your Order
Cancellation Rights
You are entitled to
cancel Your Order within 7 days without giving any reason for doing so.
The deadline for
cancelling an Order is 7 days from the date on which You received the Goods or
on which a third party you have appointed, who is not the carrier, takes
possession of the product delivered.
In order to exercise
Your right of cancellation, You must inform Us of your decision by means of a
clear statement. You can inform us of your decision by:
We will reimburse You
no later than 14 days from the day on which We receive the returned Goods. We
will use the same means of payment as You used for the Order, and You will not
incur any fees for such reimbursement.
Conditions for
Returns
In order for the Goods
to be eligible for a return, please make sure that:
The following Goods
cannot be returned:
We reserve the right
to refuse returns of any merchandise that does not meet the above return
conditions in our sole discretion.
Only regular priced
Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This
exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible
for the cost and risk of returning the Goods to Us. You should send the Goods
at the following address:
The customer did not
send any product to address our delivery partner's visit to the customer's
place and receive the product who want to rerun the product and customers check
the status in the website
We cannot be held
responsible for Goods damaged or lost in return shipment. Therefore, We
recommend an insured and trackable mail service. We are unable to issue a
refund without actual receipt of the Goods or proof of received return
delivery.
Gifts
If the Goods were
marked as a gift when purchased and then shipped directly to you, You'll
receive a gift credit for the value of your return. Once the returned product
is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
We offer refund / exchange within first 7-10 days from the date of your purchase. If the given days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Contact Us
If you have any
questions about our Returns and Refunds Policy, please contact us: